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Terms & Conditions

PAYMENT AND PRICING

All prices are inclusive of VAT and are correct at the time of entering the information into the system. We reserve the right to change the prices of goods at any time.

Prices charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. International customers will also be liable for any customs or import duty charges that may be applied.

All credit and debit cardholders are subject to validation checks and authorisation, and no order will be processed before this has taken place. Customers will be notified immediately if payments are not authorised.

Please note that we require a valid telephone number and e-mail address when orders are being placed. Failure to provide these may result in the order being cancelled.

Once orders have been placed they cannot be modified in any way. Any cancellations required must be confirmed by telephone immediately after the order has been placed.

RETURNS AND REFUNDS

Once orders have been placed they cannot be modified in any way. Any cancellations required must be confirmed by telephone immediately after the order has been placed.

Returns must be sent within 10 working days of receiving your order. Products must be returned in the exact condition the product was sent out. If the product is damaged or shows signs of wear, CC Couture reserves the right to deny a refund and return the product to you.

Refunds will take up to  5 working days once the product has been received and checked.

PRODUCT INFORMATION

We make every effort to ensure that our products are displayed accurately on our website. However, please note that colours may vary slightly depending upon the quality of your computer monitor.

All sizes indicated on our site are UK sizes, and are approximate. Please check the sizing chart (CLICK HERE) if you have any sizing queries.

We make every effort to ensure that all product information is accurate and up to date, but reserve the right to refuse an order where product information, including prices, have been entered incorrectly.

All goods on our website are subject to availability. If an item ordered has sold out, you will be immediately notified and refunded in full.

PRIVACY STATEMENT

At CC Couture we take privacy very seriously – we need to collect customer data to process online orders, and we understand that our customers want to shop securely and know that their personal details are being kept safe.

We promise that we won’t disclose our customers’ details to any third parties unless it’s necessary for the fulfilment of orders, including our couriers and for security checks.

As part of having a customer account with CC Couture, we do send out marketing communications via email. All customers have the right to opt out, which can be done by clicking “unsubscribe” on any emails received, or by contacting our customer service team.

Upon signing up for our newsletter, you authorise us to collect details such as first name, last name, country, date of birth and email address. We will use this information to tailor the marketing emails we send you. You will receive offers, new product updates and invitations to events. You can easily unsubscribe by clicking the link at the bottom of every marketing email we send you.